Here at Tahli Belle we understand that sometimes an item might not be quite what you’re expecting, or it might be a touch too small, etc. Therefore we do offer returns on these ‘change of mind purchases’ for store credit only within 7 days of receiving your package. Refunds will NOT be issued for change of mind purchases.
Please note we don’t offer a size exchange service as many of our pieces sell out on release night and it can become quite difficult for us to manage. Therefore you can use your store credit to hopefully purchase the size you need if available, or another item completely.
To obtain a store credit for your items (less any postage costs) the following rules apply;
• All items must be in original condition with original tags, & must not have been worn, altered or washed.
• Returns must be initiated & confirmed with us within 7 days of receiving your item/s
• You MUST include a note with your return including your name & order number so we can identify who the return is from.
*Any items shipped back to us that fail to meet our requirements will be re-shipped back at the customers expense.
Strictly no credit notes given on sale/ clearance items. Please consider this before completing your purchase & even size up to be on the safe side! It’s better to be a bit big than too small!
Please contact us via EMAIL (not social media) to arrange your return & we will provide you with a return address.
Store credit will be issued to you via email in the form of a UNIQUE CODE once the exchanged items are received by our team. You can then enter this code during the checkout process to claim it on your next purchase. The credit note will be valid for 4 months.
If your item is damaged, or significantly not as described (we accidentally sent you the wrong tagged size/ colour/ style than purchased ) then you are entitled to a full refund including postage costs. We will pay for you to ship the incorrect items back to us and will issue the refund upon receipt of goods in original condition with all tags attached.
It is at our discretion whether an item is indeed deemed faulty. If it is a minor fault (missed stitches, uneven elastic etc) we reserve the right to fully repair the item for you instead of refund. All postage charges incurred will be our responsibility.
Please note that this does NOT include any damages made to the item by the customer being too rough with the garment (eg forcing an item on that does not fit & possibly ripping seams open, popping stitches, etc)
All items are very carefully checked over multiple items prior to shipment, and again at the time of shipment.
ITEMS LOST IN TRANSIT
We provide a tracking number for all of our parcels, and all are scanned in when posted. For international packages we also provide photo proof of shipment. Unfortunately we do not take any responsibility once a package is proven as posted, however we will assist you in making a claim with Australia post if required.
Please contact us if you order has not arrived within the time frame outlined in the processing times page.