Current Processing Times
Our current processing time is 1-2 weeks from date of order to shipment date. Please note that any orders placed for our "hand made/ limited edition" collection has a slightly longer processing time of 2-3 weeks as these are made to order.
All other items are ready to ship and on- hand although there is still a short wait time due to the volume of orders we receive.
Please note PROCESSING TIME means the time taken to make up your order. It does not include shipping time. This is additional to processing time.
Please kindly be patient and remember that we need time to make some items to order, as some are not "ready to ship" or on hand. We will not compromise our quality and would prefer to cancel an order rather than rush it and have it of poor craftsmanship. I also have a family myself and sometimes we all become ill or simply have "life" happen to us, and therefore we may experience some delays but in this case we will notify all buyers and will strive to catch up as quickly as we can.
After an item is completed, it will be shipped out immediately and you will receive a shipping notification with tracking information via email. We do post runs DAILY. International time frames vary GREATLY and I simply cannot predict this. We will strive to get your items to you as fast as we can as we know you are super excited to receive the goods or have them for an event, however we simply cannot control how long it takes to reach you. This all depends on Australia Post/ customs/ time of year.
If you have any further questions, please get in contact with us via firstname.lastname@example.org or via any of our social media accounts